Privacy Policy
Last Updated: 15 February 2023
1) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd commitment to
privacy
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd (ABN: 72 665 091 985),
its subsidiaries and affiliates in Australia (collectively referred to as “we” and “us”) are
committed to managing personal information in accordance with the Australian Privacy
Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable
privacy laws.
This document sets out our policies for managing your personal information and is referred
to as our Privacy Policy.
In this Privacy Policy, “we” and “us” refers to Negotiated Outcomes Child Support
Advocacy and Advice Pty Ltd and “you” refers to any individual about whom we collect
personal information.
2) About Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd is a Child Support Help
and Guidance and business improvement.
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd offers a complete range
of services, including Child support information and representation as well as Business
Process design and agile practises.
Please contact us for a full list of the companies which comprise Negotiated Outcomes
Child Support Advocacy and Advice Pty Ltd and which are subject to this Privacy Policy.
3.1) What information does Negotiated Outcomes Child Support Advocacy and Advice Pty
Ltd collect about you?
Clients and prospective clients
(i) When you enquire about our services or when you become a client of Negotiated
Outcomes Child Support Advocacy and Advice Pty Ltd, a record is made which
includes your personal information.
(ii) The type of personal information that we collect will vary depending on the
circumstances of collection and the kind of service that you request from us, but will
typically include:
(A)your name, e-mail, postal address and other contact details;
(B) information about your employer or an organisation who you represent;
(C) your professional details; and
(D) any additional personal information you provide to us, or authorise us to
collect, as part of your interaction with Negotiated Outcomes Child Support
Advocacy and Advice Pty Ltd.
3.2 Prospective employees or applicants
(i) We collect personal information when recruiting personnel, such as your name,
contact details, qualifications and work history. Generally, we will collect this
information directly from you.
(ii) We may also collect personal information from third parties in ways which you
would expect (for example, from recruitment agencies or referees you have
nominated). Before offering you a position, we may collect additional details such
as your tax file number and superannuation information and other information
necessary to conduct background checks to determine your suitability for certain
positions (for example, positions which involve working with children).
3.3 Other individuals
(i) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd may collect
personal information about other individuals who are not clients of Negotiated
Outcomes Child Support Advocacy and Advice Pty Ltd. This includes customers
and members of the public who participate in events we are involved with,
individual service providers and contractors to Negotiated Outcomes Child Support
Advocacy and Advice Pty Ltd, and other individuals who interact with Negotiated
Outcomes Child Support Advocacy and Advice Pty Ltd on a commercial basis. The
kinds of personal information we collect will depend on the capacity in which you
are dealing with Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd.
(ii) If you are participating in an event we are managing or delivering, we may take
images or audio-visual recordings which identify you.
(iii) In limited circumstances, Negotiated Outcomes Child Support Advocacy and
Advice Pty Ltd may collect information which is considered sensitive information.
For example, if you are injured at an event promoted or delivered by Negotiated
Outcomes Child Support Advocacy and Advice Pty Ltd we may collect health
information about you in an emergency or otherwise with your consent.
(iv) We may collect personal information about children (for example, when children
participate in events we are involved with). Where children do not have sufficient
maturity and understanding to make decisions about their personal information, we
will require their parents or guardians to make decisions on their behalf.
(v) You can always decline to give Negotiated Outcomes Child Support Advocacy and
Advice Pty Ltd any personal information we request, but that may mean we cannot
provide you with some or all of the services you have requested. If you have any
concerns about personal information we have requested, please let us know
3.4. Visitors to our websites
The way in which we handle the personal information of visitors to our websites is
discussed below.
4. How and why does Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd
collect and use your personal information?
(a) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd collects personal
information reasonably necessary to carry out our business, to assess and manage our
clients’ needs, and provide services including Child support information and representation
as well as Business Process design and agile practises. We may also collect information
to fulfil administrative functions associated with these services, for example billing, entering
into contracts with you or third parties and managing client relationships.
(b) The purposes for which Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd
usually collects and uses personal information depends on the nature of your interaction
with us, but may include:
responding to requests for information and other general inquiries;
managing, planning, advertising and administering programs, events, competitions
and performances;
researching, developing and expanding our facilities and services;
informing you of our activities, events, facilities and services;
recruitment processes (including for volunteers, internships and work experience);
and
responding to enquires and complaints.
(C) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd generally collects
personal information directly from you. We may collect and update your personal
information over the phone, by email, over the internet or social media, or in person. We
may also collect personal information about you from other sources, for example:
our affiliated and related companies; and
third party suppliers and contractors who assist us to operate our business.
(d) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd also collects and uses
personal information for market research purposes and to innovate our delivery of products
and services.
5. How does Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd interact
with you via the internet?
(a) You may visit our website (www.negotiatedoutcomes.au) without identifying yourself. If you
identify yourself (for example, by providing your contact details in an enquiry), any
personal information you provide to Negotiated Outcomes Child Support Advocacy and
Advice Pty Ltd will be managed in accordance with this Privacy Policy.
(b) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd’s website uses cookies.
A “cookie” is a small file stored on your computer’s browser, which assists in managing
customised settings of the website and delivering content. We collect certain information
such as your device type, browser type, IP address, pages you have accessed on our
websites and on third-party websites. You are not identifiable from such information.
(c) You can use the settings in your browser to control how your browser deals with cookies.
However, in doing so, you may be unable to access certain pages or content on our
website.
(d) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd’s website may contain
links to third-party websites. Negotiated Outcomes Child Support Advocacy and Advice Pty
Ltd is not responsible for the content or privacy practices of websites that are linked to our
website.
(6) Can you deal with Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd
anonymously?
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd will provide individuals with
the opportunity to remain anonymous or use a pseudonym in their dealings with us where it is
lawful and practicable (for example, when making a general enquiry). Generally, it is not
practicable for Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd to deal with
individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal
information about you, you may be unable to utilise our services or participate in our events,
programs or activities we manage or deliver.
(7) How does Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd hold
information?
(a) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd stores information in
paper-based files or other electronic record keeping methods in secure databases
(including trusted third party storage providers based in Australia or overseas). Personal
information may be collected in paper-based documents and converted to electronic form
for use or storage (with the original paper-based documents either archived or securely
destroyed). We take reasonable steps to protect your personal information from misuse,
interference and loss and from unauthorised access, modification or disclosure.
(b) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd maintains physical
security over paper and electronic data stores, such as through locks and security systems
at our premises. We also maintain computer and network security, for example, we use
firewalls (security measures for the internet) and other security systems such as user
identifiers and passwords to control access to our computer systems.
(c) Our websites do not necessarily use encryption or other technologies to ensure the secure
transmission of information via the internet. Users of our websites are encouraged to
exercise care in sending personal information via the internet.
(d) We take steps to destroy or de-identify information that we no longer require.
8 Does Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd use or disclose
your personal information for direct marketing?
(a) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd may use or disclose
your personal information for the purpose of informing you about our services, upcoming
promotions and events, or other opportunities that may interest you. If you do not want to
receive direct marketing communications, you can opt-out at any time by contacting us
using the contact details below.
(b) If you opt-out of receiving marketing material from us, Negotiated Outcomes Child Support
Advocacy and Advice Pty Ltd may still contact you in relation to its ongoing relationship
with you.
(9) How does Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd use and
disclose personal information?
9.1 For clients
The purposes for which we may use and disclose your personal information will depend on
the services we are providing you. For example, if you have engaged us to deliver a service,
we may disclose information about you to service providers where this is relevant to our
services.
9.2 For customers and participants
If you are a customer or participant in an event, we may disclose your personal information
to our clients and venues where this is reasonably necessary for, and relevant to, the
delivery of the event. We may use images or audio-visual recordings which identify you for
promotional purposes where you would reasonably expect this to occur.
9.3 Disclosure to contractors and other service providers
(i) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd may disclose
information to third parties we engage in order to provide our services, including
contractors and service providers used for data processing, data analysis, customer
satisfaction surveys, information technology services and support, website
maintenance/development, printing, archiving, mail-outs, and market research.
(ii) Personal information may also be shared between related and affiliated companies
of Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd, located in
Australia or overseas.
(iii) Third parties to whom we have disclosed your personal information may contact you
directly to let you know they have collected your personal information and to give you
information about their privacy policies.
9.4 Use and disclosure for administration and management
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd will also use and disclose
personal information for a range of administrative, management and operational purposes.
This includes:
(i) administering billing and payments and debt recovery;
(ii) planning, managing, monitoring and evaluating our services;
(iii) quality improvement activities;
(iv) statistical analysis and reporting;
(v) training staff, contractors and other workers;
(vi) risk management and management of legal liabilities and claims (for example,
(vii) liaising with insurers and legal representatives);
(viii) responding to enquiries and complaints regarding our services;
(ix) obtaining advice from consultants and other professional advisers; and
responding to subpoenas and other legal orders and obligations.
9.5 Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time
of collection or otherwise as set out in this Privacy Policy.
(10)How can you access or seek correction of your personal information?
(a) You are entitled to access your personal information held by Negotiated Outcomes Child
Support Advocacy and Advice Pty Ltd on request. To request access to your personal
information please contact our privacy officer using the contact details set out below.
(b)You will not be charged for making a request to access your personal information but you
may be charged for the reasonable time and expense incurred in compiling information in
response to your request.
(c) We will take reasonable steps to ensure that the personal information we collect, use or
disclose is accurate, complete and up-to-date. You can help us to do this by letting us
know if you notice errors or discrepancies in information we hold about you and letting us
know if your personal details change.
(d) However, if you consider any personal information we hold about you is inaccurate, out-ofdate, incomplete, irrelevant or misleading you are entitled to request correction of the
information. After receiving a request from you, we will take reasonable steps to correct
your information.
(e) We may decline your request to access or correct your personal information in certain
circumstances in accordance with the Australian Privacy Principles. If we do refuse your
request, we will provide you with a reason for our decision and, in the case of a request for
correction, we will include a statement with your personal information about the requested
correction.
11 What should you do if you have a complaint about the handling of your personal
information?
(a) You may contact Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd at any
time if you have any questions or concerns about this Privacy Policy or about the way in
which your personal information has been handled.
(b) You may make a complaint about privacy to the privacy officer at the contact details set out
below.
(c) The privacy officer will first consider your complaint to determine whether there are simple
or immediate steps which can be taken to resolve the complaint. We will generally respond
to your complaint within a week.
(d) If your complaint requires more detailed consideration or investigation, we will
acknowledge receipt of your complaint within a week and endeavour to complete our
investigation into your complaint promptly. We may ask you to provide further information
about your complaint and the outcome you are seeking. We will then typically gather
relevant facts, locate and review relevant documents and speak with individuals involved.
(e) In most cases, we will investigate and respond to a complaint within 30 days of receipt of
the complaint. If the matter is more complex or our investigation may take longer, we will
let you know.
(f) If you are not satisfied with our response to your complaint, or you consider that
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd may have breached the
Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of
the Australian Information Commissioner. The Office of the Australian Information
Commissioner can be contacted by telephone on 1300 363 992 or by using the contact
details on the website (www.oaic.gov.au).
12 How changes are made to this Privacy Policy?
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd may amend this Privacy
Policy from time to time, with or without notice to you. We recommend that you visit our website
(www.negotiatedoutcomes.au) regularly to keep up to date with any changes.
How can you contact Negotiated Outcomes Child Support Advocacy and Advice Pty
Ltd?
The contact details for Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd are:
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd privacy officer: Andrew
Vink
23-25 Oakdale Ct GLENEAGLE QLD 4285, GLENEAGLE, Queensland, 4285
advisor@negotiatedoutcomes.au
This Privacy Policy was last updated on 23rd January 2023