Privacy Policy

Last Updated: 15 February 2023

1) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd commitment to
privacy
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd (ABN: 72 665 091 985),
its subsidiaries and affiliates in Australia (collectively referred to as “we” and “us”) are
committed to managing personal information in accordance with the Australian Privacy
Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable
privacy laws.
This document sets out our policies for managing your personal information and is referred
to as our Privacy Policy.
In this Privacy Policy, “we” and “us” refers to Negotiated Outcomes Child Support
Advocacy and Advice Pty Ltd and “you” refers to any individual about whom we collect
personal information.

2) About Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd is a Child Support Help
and Guidance and business improvement.
Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd offers a complete range
of services, including Child support information and representation as well as Business
Process design and agile practises.
Please contact us for a full list of the companies which comprise Negotiated Outcomes
Child Support Advocacy and Advice Pty Ltd and which are subject to this Privacy Policy.

3.1) What information does Negotiated Outcomes Child Support Advocacy and Advice Pty
Ltd collect about you?
Clients and prospective clients
(i) When you enquire about our services or when you become a client of Negotiated
Outcomes Child Support Advocacy and Advice Pty Ltd, a record is made which
includes your personal information.
(ii) The type of personal information that we collect will vary depending on the
circumstances of collection and the kind of service that you request from us, but will
typically include:
(A)your name, e-mail, postal address and other contact details;
(B) information about your employer or an organisation who you represent;
(C) your professional details; and
(D) any additional personal information you provide to us, or authorise us to
collect, as part of your interaction with Negotiated Outcomes Child Support
Advocacy and Advice Pty Ltd.

3.2 Prospective employees or applicants

(i) We collect personal information when recruiting personnel, such as your name,
contact details, qualifications and work history. Generally, we will collect this
information directly from you.

(ii) We may also collect personal information from third parties in ways which you
would expect (for example, from recruitment agencies or referees you have
nominated). Before offering you a position, we may collect additional details such
as your tax file number and superannuation information and other information
necessary to conduct background checks to determine your suitability for certain
positions (for example, positions which involve working with children).

3.3 Other individuals

(i) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd may collect

personal information about other individuals who are not clients of Negotiated

Outcomes Child Support Advocacy and Advice Pty Ltd. This includes customers

and members of the public who participate in events we are involved with,

individual service providers and contractors to Negotiated Outcomes Child Support

Advocacy and Advice Pty Ltd, and other individuals who interact with Negotiated

Outcomes Child Support Advocacy and Advice Pty Ltd on a commercial basis. The

kinds of personal information we collect will depend on the capacity in which you

are dealing with Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd.

(ii) If you are participating in an event we are managing or delivering, we may take

images or audio-visual recordings which identify you.

(iii) In limited circumstances, Negotiated Outcomes Child Support Advocacy and

Advice Pty Ltd may collect information which is considered sensitive information.

For example, if you are injured at an event promoted or delivered by Negotiated

Outcomes Child Support Advocacy and Advice Pty Ltd we may collect health

information about you in an emergency or otherwise with your consent.

(iv) We may collect personal information about children (for example, when children

participate in events we are involved with). Where children do not have sufficient

maturity and understanding to make decisions about their personal information, we

will require their parents or guardians to make decisions on their behalf.

(v) You can always decline to give Negotiated Outcomes Child Support Advocacy and

Advice Pty Ltd any personal information we request, but that may mean we cannot

provide you with some or all of the services you have requested. If you have any

concerns about personal information we have requested, please let us know

3.4. Visitors to our websites

The way in which we handle the personal information of visitors to our websites is

discussed below.

4. How and why does Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd

collect and use your personal information?

(a) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd collects personal

information reasonably necessary to carry out our business, to assess and manage our

clients’ needs, and provide services including Child support information and representation

as well as Business Process design and agile practises. We may also collect information

to fulfil administrative functions associated with these services, for example billing, entering

into contracts with you or third parties and managing client relationships.

(b) The purposes for which Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd

usually collects and uses personal information depends on the nature of your interaction

with us, but may include:

responding to requests for information and other general inquiries;

managing, planning, advertising and administering programs, events, competitions

and performances;

researching, developing and expanding our facilities and services;

informing you of our activities, events, facilities and services;

recruitment processes (including for volunteers, internships and work experience);

and

responding to enquires and complaints.

personal information directly from you. We may collect and update your personal

information over the phone, by email, over the internet or social media, or in person. We

may also collect personal information about you from other sources, for example:

our affiliated and related companies; and

third party suppliers and contractors who assist us to operate our business.

(d) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd also collects and uses

personal information for market research purposes and to innovate our delivery of products

and services.

5. How does Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd interact

with you via the internet?

(a) You may visit our website (www.negotiatedoutcomes.au) without identifying yourself. If you

identify yourself (for example, by providing your contact details in an enquiry), any

personal information you provide to Negotiated Outcomes Child Support Advocacy and

Advice Pty Ltd will be managed in accordance with this Privacy Policy.

(b) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd’s website uses cookies.

A “cookie” is a small file stored on your computer’s browser, which assists in managing

customised settings of the website and delivering content. We collect certain information

such as your device type, browser type, IP address, pages you have accessed on our

websites and on third-party websites. You are not identifiable from such information.

However, in doing so, you may be unable to access certain pages or content on our

website.

(d) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd’s website may contain

links to third-party websites. Negotiated Outcomes Child Support Advocacy and Advice Pty

Ltd is not responsible for the content or privacy practices of websites that are linked to our

website.

(6) Can you deal with Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd

anonymously?

Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd will provide individuals with

the opportunity to remain anonymous or use a pseudonym in their dealings with us where it is

lawful and practicable (for example, when making a general enquiry). Generally, it is not

practicable for Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd to deal with

individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal

information about you, you may be unable to utilise our services or participate in our events,

programs or activities we manage or deliver.

(7) How does Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd hold

information?

(a) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd stores information in

paper-based files or other electronic record keeping methods in secure databases

(including trusted third party storage providers based in Australia or overseas). Personal

information may be collected in paper-based documents and converted to electronic form

for use or storage (with the original paper-based documents either archived or securely

destroyed). We take reasonable steps to protect your personal information from misuse,

interference and loss and from unauthorised access, modification or disclosure.

(b) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd maintains physical

security over paper and electronic data stores, such as through locks and security systems

at our premises. We also maintain computer and network security, for example, we use

firewalls (security measures for the internet) and other security systems such as user

identifiers and passwords to control access to our computer systems.

transmission of information via the internet. Users of our websites are encouraged to

exercise care in sending personal information via the internet.

(d) We take steps to destroy or de-identify information that we no longer require.

8 Does Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd use or disclose

your personal information for direct marketing?

(a) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd may use or disclose

your personal information for the purpose of informing you about our services, upcoming

promotions and events, or other opportunities that may interest you. If you do not want to

receive direct marketing communications, you can opt-out at any time by contacting us

using the contact details below.

(b) If you opt-out of receiving marketing material from us, Negotiated Outcomes Child Support

Advocacy and Advice Pty Ltd may still contact you in relation to its ongoing relationship

with you.

(9) How does Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd use and

disclose personal information?

9.1 For clients

The purposes for which we may use and disclose your personal information will depend on

the services we are providing you. For example, if you have engaged us to deliver a service,

we may disclose information about you to service providers where this is relevant to our

services.

9.2 For customers and participants

If you are a customer or participant in an event, we may disclose your personal information

to our clients and venues where this is reasonably necessary for, and relevant to, the

delivery of the event. We may use images or audio-visual recordings which identify you for

promotional purposes where you would reasonably expect this to occur.

9.3 Disclosure to contractors and other service providers

(i) Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd may disclose

information to third parties we engage in order to provide our services, including

contractors and service providers used for data processing, data analysis, customer

satisfaction surveys, information technology services and support, website

maintenance/development, printing, archiving, mail-outs, and market research.

(ii) Personal information may also be shared between related and affiliated companies

of Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd, located in

Australia or overseas.

(iii) Third parties to whom we have disclosed your personal information may contact you

directly to let you know they have collected your personal information and to give you

information about their privacy policies.

9.4 Use and disclosure for administration and management

Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd will also use and disclose

personal information for a range of administrative, management and operational purposes.

This includes:

(i) administering billing and payments and debt recovery;

(ii) planning, managing, monitoring and evaluating our services;

(iii) quality improvement activities;

(iv) statistical analysis and reporting;

(v) training staff, contractors and other workers;

(vi) risk management and management of legal liabilities and claims (for example,

(vii) liaising with insurers and legal representatives);

(viii) responding to enquiries and complaints regarding our services;

(ix) obtaining advice from consultants and other professional advisers; and

responding to subpoenas and other legal orders and obligations.

9.5 Other uses and disclosures

We may use and disclose your personal information for other purposes explained at the time

of collection or otherwise as set out in this Privacy Policy.

(10)How can you access or seek correction of your personal information?

(a) You are entitled to access your personal information held by Negotiated Outcomes Child

Support Advocacy and Advice Pty Ltd on request. To request access to your personal

information please contact our privacy officer using the contact details set out below.

(b)You will not be charged for making a request to access your personal information but you

may be charged for the reasonable time and expense incurred in compiling information in

response to your request.

disclose is accurate, complete and up-to-date. You can help us to do this by letting us

know if you notice errors or discrepancies in information we hold about you and letting us

know if your personal details change.

(d) However, if you consider any personal information we hold about you is inaccurate, out-ofdate, incomplete, irrelevant or misleading you are entitled to request correction of the

information. After receiving a request from you, we will take reasonable steps to correct

your information.

(e) We may decline your request to access or correct your personal information in certain

circumstances in accordance with the Australian Privacy Principles. If we do refuse your

request, we will provide you with a reason for our decision and, in the case of a request for

correction, we will include a statement with your personal information about the requested

correction.

11 What should you do if you have a complaint about the handling of your personal

information?

(a) You may contact Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd at any

time if you have any questions or concerns about this Privacy Policy or about the way in

which your personal information has been handled.

(b) You may make a complaint about privacy to the privacy officer at the contact details set out

below.

or immediate steps which can be taken to resolve the complaint. We will generally respond

to your complaint within a week.

(d) If your complaint requires more detailed consideration or investigation, we will

acknowledge receipt of your complaint within a week and endeavour to complete our

investigation into your complaint promptly. We may ask you to provide further information

about your complaint and the outcome you are seeking. We will then typically gather

relevant facts, locate and review relevant documents and speak with individuals involved.

(e) In most cases, we will investigate and respond to a complaint within 30 days of receipt of

the complaint. If the matter is more complex or our investigation may take longer, we will

let you know.

(f) If you are not satisfied with our response to your complaint, or you consider that

Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd may have breached the

Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of

the Australian Information Commissioner. The Office of the Australian Information

Commissioner can be contacted by telephone on 1300 363 992 or by using the contact

details on the website (www.oaic.gov.au).

12 How changes are made to this Privacy Policy?

Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd may amend this Privacy

Policy from time to time, with or without notice to you. We recommend that you visit our website

(www.negotiatedoutcomes.au) regularly to keep up to date with any changes.

How can you contact Negotiated Outcomes Child Support Advocacy and Advice Pty

Ltd?

The contact details for Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd are:

Negotiated Outcomes Child Support Advocacy and Advice Pty Ltd privacy officer: Andrew

Vink

23-25 Oakdale Ct GLENEAGLE QLD 4285, GLENEAGLE, Queensland, 4285

advisor@negotiatedoutcomes.au

This Privacy Policy was last updated on 23rd January 2023